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To Improve Team Performance, Heap More Praise on Your Good Performers
Marlene, a supervisor, explained, “I supervise nine employees. Eight are really good but Mark is just slow. I have to remind him constantly about deadlines, and if I don’t you can bet your paycheck...
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Beware of Emitting Ambient Stimuli
“We’ve just completed an employee survey,” a manager said to me. “I was very disappointed with the communication ratings. I have an open-door policy and frequently ask others for their feedback.”...
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Effective Leaders are True to Themselves
“We like Harris,” said an employee. “But I’m not sure he knows how to lead this group.” Another employee said, “Harris doesn’t act like himself. I don’t know if he’s afraid to make a mistake, or if...
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